STANDARD SHIPPING by courier: With this option you will receive your parcel through Skroutz courier that we work with. Delivery takes place within 4 to 10 working days depending on the Country in which you are. For orders up to 100€ the delivery fee is 5€ and over 100€ for free.
Send as a GIFT: This option concerns sending a gift to a third-party address. When completing your order at the checkout, select the shipping address where you want the items to be sent as Gifts, if this is not stored in your addresses, do "Add Address", then select the shipping option as a gift. Shipping times and costs are the same as in the case of purchase by debit / credit card as in this case the option of cash on delivery is not given. The details of the recipient of the gift will not be used by us, except for the sending of the gift. Also, the recipient of the gift will not receive the purchase receipt which will be sent to you via email. In case of refund, the amount will be credited to your account. In this case, what is stated above applies to the shipping methods.
COLLECTION FROM STORE: It concerns the possibility of purchase from our e-shop and receipt from the Casa Italia store of Nea Moudania. Orders are delivered to our stores within 3 to 6 working days.
The available payment methods are:
1. By card upon completion of your order from our e-shop or by replacement.
2. Payment by card in the store.
3. Payment in cash at the store.
* In the case of national holidays, there may be a delay in the delivery of orders regardless of the shipping method you have chosen.
RETURN INSTRUCTIONS
The right of withdrawal under Article 4 par. 10 of N. 2251/1994 applies under the following
conditions:
- This withdrawal is unjustified and without any charge and if the product has already been delivered, the customer must return it exactly in the condition he received it.
- The return of the product is accepted, provided first the customer has paid any amount charged by our company with the shipping costs for its return.
- The right of withdrawal cannot be exercised for products that are not suitable for return for hygiene reasons (e.g. lingerie).
- Following the withdrawal statement, our company is obliged to pay the price received, at the latest within 14 days from the receipt of the products.
- The refund of your money will be made by the same means by which the original collection was made. If the charge was made through a card, the refund will be made through the one used for the specific purchase. In case of a telephone order, along with the order receipt, include the document entitled "Return Form - refund" which will indicate your details, the order code, contact number, the bank to which you want the money to be returned, the Iban GR account and the name of the beneficiary of the said account.
- Returned products must not have been used, must be in its original condition and must not have removed the special markings (e.g. protectors, tags, etc.)
- The packaging of returned products must be authentic and in excellent condition. Returns on products with damaged incomplete, or obvious signs of wear, packaging will not be accepted. The product is returned after completing the present return form.
Products can be returned after completing the return form. You can download it here.
PACKAGE SHIPPING:
Casa Italia-Brand names Only
St. George 25, Nea Moudania
T. K 63200
Phone: (+30) 23730 22974
Alternatively, you can return your parcel and make your change to a physical Casa Italia store.